Diabetes Meal Plans Australia

Low Carb Meal Planning for Type 2 Diabetes & Prediabetes in Australia

Refunds Policy

Diabetes Meal Plans offer digital products, programs and services that are exclusively available to paid customers only. After making your purchase, your digital products or services are delivered instantly with access to exclusive member resources and content that the general public cannot access. 

We do not provide a ‘free trial’ for products, programs or services, therefore, once you purchase and your transaction is processed, refunds are only granted under very limited circumstances, where major problems occur. 

Refunds are not granted for:

  • Change of mind
  • Choosing the wrong program or service
  • Misunderstanding what’s included 
  • Deciding it’s not right for you or you don’t like it
  • Change in circumstances
  • Not using the program or service
  • Or any other reason not considered a major problem

Please ensure you read our sales pages, understand the inclusions of the products, programs and services you are seeking to purchase, and if you have further questions, contact us BEFORE purchasing via our helpdesk or email: [email protected]

MEMBERSHIP SUBSCRIPTION RENEWALS

Some memberships are sold as auto-renew subscriptions. You can view your subscription status and renewal date from your account page inside the members site. Customers must maintain an active membership subscription in order to access any membership content contained within the private members site. If a subscription is cancelled and membership expires, there will be no access to any previous, current or ongoing membership content. 

Monthly subscriptions: Your direct debit will occur on a monthly basis. You can cancel your subscription anytime from your account page located in our private members site or by contacting support at: [email protected]. It is your responsibility to update or cancel your subscription before it renews. After your renewal transaction has been processed, we do not issue refunds. Your membership will remain active until it expires.

Annual subscriptions: Annual subscriptions are sent 3 reminders before renewal – 1 month, 14 days and 2 days prior to your direct debit. While all steps are taken to deliver emails to inboxes, we cannot be held responsible if these notification emails land in your spam folder. Please note that DMP are not responsible to manage your finances, and with ample notice given about your renewing subscription, it is your responsibility to update or cancel your subscription before it renews. You can cancel your subscription from your account page located in our private members site, or by contacting support at: [email protected]. After your renewal transaction has been processed, we do not issue refunds. Your new annual subscription will remain active until it expires. 

Admin charge: whereby there is an extraneous reason where a refund may be warranted on a VIP annual subscription, an administration charge of $20 AUD will be deducted from any refundable portion of payment. *NOTE: This extraneous reason does not include you did not see the reminder emails, did not use the service, forgot to cancel your subscription, no longer want the service, or any of the circumstances listed above where refunds are not granted.

T2Diet Program and T2Diet Prediabetes Program Terms

The T2Diet Program and T2Diet Prediabetes Program are purchased as a one-time purchase, not a subscription. Upon purchase, access to the program is granted for the 16 week program, and 4 weeks after. Therefore, the total access time purchased is 20 weeks. After this, you can upgrade to a T2Diet monthly or annual subscription to maintain access to the program, along with accessing other exclusive members-only resources.

We do not offer a free trial period for the T2Diet Program or T2Diet Prediabetes Program, so you acknowledge and accept that once you make the decision to join the program and your transaction is processed, we are not obligated to refund program fees, unless there is a major problem.

Major Problems

Under Australian Consumer Law, you may be entitled to a refund or replacement only where major problems occur. Where it is a minor problem, you are entitled to have the problem rectified in a reasonable time, and if not done, entitled to a refund. If you have experienced a problem and believe you are entitled to a refund or your have a problem needing to be rectified, please contact support at: [email protected]

Please ensure you read our sales pages, understand the inclusions of the products and services you are seeking to purchase, and contact us BEFORE purchasing if you have questions.